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  • Building Strong Customer Relationships - Singapore - beBeeCustomerRelations

    beBeeCustomerRelations
    beBeeCustomerRelations Singapore

    1 month ago

    Job title: Customer Service

    Description

    Job Title:

    Customer Relations Specialist

    Job Description:

    We are seeking a Customer Relations Specialist to join our team. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.

    This role will involve managing written-off portfolios, negotiating payment arrangements with customers, and reviewing customer profiles to identify opportunities for improvement. The successful candidate will also be responsible for delivering high-quality customer service, resolving complaints and queries, and identifying and mitigating risks.

    The Customer Relations Specialist will work closely with the credit analysis team to ensure that all customer interactions are handled in a professional and courteous manner. This will involve engaging with customers via phone, email, and other channels to understand their needs and provide solutions that meet their requirements.

    Requirements:

    • Bachelor's degree in Banking, Finance or related field
    • Minimum 6 months experience in Credit Analyst or related role
    • Excellent proficiency in Microsoft Excel
    • Able to work in a fast-paced and rapidly changing environment
    • Good organizational and time management skills

    Benefits:

    As a Customer Relations Specialist, you will have the opportunity to work with a dynamic team and contribute to the success of our organization. You will also have access to ongoing training and development opportunities to help you build your skills and advance your career.

    About Us:

    We are a leading provider of financial services, dedicated to delivering exceptional customer experiences and building long-term relationships with our clients. Our team is passionate about helping customers achieve their financial goals, and we are committed to creating a positive and supportive work environment for all our employees.


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