Senior Service Desk and Asset Specialist - Singapore
1 day ago
Job description
Position ObjectiveThe IT Senior Service Desk and Asset Management Specialist is a highly motivated professional with a high level of expertise in technical support, specialising in troubleshooting and analysis.
This role is dedicated to delivering superior customer service and ensuring that unresolved issues and inquiries are escalated promptly in accordance with established protocols and Service Level Agreements (SLAs).
As a senior member of the IT Service Desk team, the specialist provides a high level of Level 0 and Level 1 support for IT incidents and service requests.
They act as the primary point of contact for all user incidents, requests, and general communications.In addition, the specialist is committed to enhancing user awareness of IT-related issues and promoting the appropriate utilisation of IT services and resources.
As well as ensuring all details regarding Asset Management for all end-user assets and software details are accurately recorded and managed throughout their life cycle.
ResponsibilitiesKey duties and responsibilities include, but are not limited to:
- Deliver exceptional customer service by promptly and professionally addressing customer needs and concerns.
- Manage IT service incidents reported by school users through the Service Desk Support Portal, specifically those related to personal computers, networks, platforms, and applications.
- Effectively resolve issues or provide alternative solutions to restore IT services to normal operation within the established Service Level Agreement (SLA).
- Escalate unresolved issues or additional support requests to the appropriate support team.
- Provide timely updates to customers regarding the status of outstanding issues in accordance with targeted service levels.
- Ensure accurate and comprehensive documentation of customer interactions and transactions within the IT ServiceDesk Management System.
- Oversee the life cycle management of IT assets, including the registration, tracking, and decommissioning of hardware devices and software licenses.
- Conduct upgrades to PC hardware and software, which includes regular maintenance and installation of service packs, patches, and applications. Remain updated on product knowledge, policies, and procedures to furnish customers with accurate and relevant information.
- Manage the non-infrastructure IT hardware and software product life cycle
- Ensuring that personal type assets are tracked, received, recovered, deployed and retired in a controlled and compliant way
- Responsible for inventory data quality and ongoing data accuracy
- Track Software Subscriptions and licences used on personal devices, to maintain compliance
- Maintain and report on metrics for Hardware, Software and Licensing
- Execute additional responsibilities as directed by the Head of IT Operations and Business Partnering, the Helpdesk Manager, or other designated personnel within the School.
- At least - 5 years of hands-on experience working with school-based or related enterprise systems.
- Strong analytical and problem-solving skills are essential. The ability to think creatively and identify technical issues for effective resolution is important.
- A high standard of customer service skills is necessary.
- Intermediate knowledge of Office 365, Azure, Google Workspace for Education and Google Admin platforms.
- Ability to effectively prioritize tasks under pressure, and experience in working in a team-oriented and collaborative environment.
- Knowledge of JAMF and/or Microsoft Intune is a plus.
- Strong written and oral communication skills.
Proven ability to provide support for the following:
o Microsoft Windows 10 and later
o Apple iOS
o Apple macOS
o Microsoft Office 365 application suite
o Google Workspace (formerly G Suite)
o IT hardware support for both Apple and Windows devices
Qualifications
You have:
- Diploma or degree in IT related discipline
- Min 3 years' experience in a similar role.
Advantage if you have:
- ITIL-related certifications
- Microsoft-related certifications
- Apple-related certifications
Mon to Fri, 8am to 5pm
Similar jobs
The Asset Specialist is responsible to ensure the optimum management of regional inventory levels for a given product portfolio in order to meet the requirements of sales for a given business unit, while managing business risk and reducing any excess/bad inventory. · ...
1 month ago
WHO WE ARE: · As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths ...
1 day ago
Part maintenance and parts adds to ensure accurate part mastering data. · ...
2 weeks ago
A finance-led Asset Management Specialist is required to join a leading data centre organization in a strategically critical role. The specialist will act as a senior business partner overseeing financial and operational performance of assigned data centre assets. · ...
1 week ago
Manage IT assets life cycle planning receiving deploying retiring ensure proper tracking accuracy all IT hardware software asset database manage vendors stakeholders relationships assist ad hoc technology projects performs email broadcast outages maintenance. · ...
1 month ago
We help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. · As a member of the APAC Sales Team, you will engage in all facets of the sales cycle—from market analysis and prospecting to account management and seni ...
1 month ago
+ Drive and enable go-to-market strategy for digital assets blockchain solutions including crypto cards digital currency enablement. · + Manage execute commercialization strategies for digital assets blockchain products in AP region · + Develop implement go-to-market plans tailo ...
1 month ago
The IT Senior Service Desk and Asset Management Specialist provides high-level technical support with expertise in troubleshooting and analysis. · Deliver exceptional customer service by promptly and professionally addressing customer needs. · ...
1 month ago
We're seeking a Vice President, Asset Servicing Governance and Controls Specialist to join our Asset Servicing Governance and Controls team in Singapore. · Analyze existing legislation for first line of defense compliance requirements. · Support the business to develop adequate p ...
2 weeks ago
Product & Implementation Specialist – Digital Asset Custody
Only for registered members
We are seeking a highly motivated and experienced Product / Implementation Specialist to join our team, · focusing on institutional digital asset custody clients. · ...
1 month ago
Part maintenance and parts adds to ensure accurate part mastering data. · Maintains inventory within company goals and maximizes available to sell inventory through daily purchases. · Purchase orders pipelines and maximizing contractual stock rotation privileges with suppliers. · ...
2 weeks ago
2026 Singapore Asset Management Investment Specialist Graduate Programme
Only for registered members
You're curious, analytical, and ready to make an impact in the world of investments. · Think analytically - You can break down complex data and problems, spotting the details that make a difference. · Collaborate well - You enjoy working with senior colleagues, learning from thei ...
1 month ago
2026 Singapore Asset Management Investment Specialist Graduate Programme
Only for registered members
This is a fast-paced programme where attention to detail, adaptability, and a desire to learn are key to success. You'll build a deep understanding of asset management and investments while gaining practical hands-on experience. · You're curious analytical and ready to make an im ...
1 week ago
Asset Management – South Asia Private Wealth Alternatives Specialist – Vice President
Only for registered members
Join J.P. Morgan Asset Management as a Private Wealth Alternative Specialist and play a pivotal role in advancing our Private Wealth Alternatives (PWA) business in APAC. · Minimum 5 years of experience within a financial services company, with a focus on client engagement, distri ...
1 week ago
Asset Management – South Asia Private Wealth Alternatives Specialist – Vice President
Only for registered members
Join J.P. Morgan Asset Management as a Private Wealth Alternative Specialist and play a pivotal role in advancing our Private Wealth Alternatives (PWA) business in APAC. · ...
1 month ago
Asset Management – South Asia Private Wealth Alternatives Specialist – Vice President
Only for registered members
Join J.P. Morgan Asset Management as a Private Wealth Alternative Specialist and play a pivotal role in advancing our Private Wealth Alternatives (PWA) business in APAC. · ...
1 month ago
Analyst / Associate, Securitized Asset Specialist, Credit Derivatives Structuring, Global Financial Markets
Only for registered members
The Credit Derivatives desk is seeking a Junior Structurer to contribute to the exploration, establishment, and expansion of its Securitized Assets business. This role will primarily concentrate on Mortgage-Backed Securities (MBS), Collateralized Mortgage Obligations (CMO), Asset ...
1 month ago
ALYST/ASSOC, Securitized Asset Specialist, Credit Derivatives Structuring, Global Financial Markets
Only for registered members
The Credit Derivatives desk is seeking a Junior Structurer to contribute to the exploration, establishment, · and expansion of its Securitized Assets business. · ...
1 month ago
Analyst / Associate, Securitized Asset Specialist, Credit Derivatives Structuring, Global Financial Markets
Only for registered members
The Credit Derivatives desk is seeking a Junior Structurer to contribute to the exploration, establishment, · and expansion of its Securitized Assets business.The scope of work encompasses the structuring, · pricing, and execution of derivative products linked to these underlying ...
1 week ago
Singapore and ASEAN is a new market for CSI Asset Management. Singapore will be CSI Asset Management's ASEAN investment hub from where we expect to cover and provide products and services to clients across South Asia. · ...
1 month ago