Customer Journey Designer - Singapore - Keppel Land Limited

Keppel Land Limited

Verified Company

Singapore

3 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Purpose of Job:

Create memorable experiences for customers across Keppel Land's asset classes. Focus on reshaping the customer journey, and reducing painpoints & frictions, to deliver maximize delight & advocacy.
Inject the voice of the customer into the product / development / concept design process so that Keppel Land can create compelling value propositions that customers desire.

Main Activities/ Tasks:

Map and review existing customer journeys, identify and remove painpoints and frictions, and design memorable experiences for the key moments.
Work closely with stakeholders and designers to ensure smooth and integrative online and offline journey.
Discover customers' needs through contextual inquiries, qualitative and quantitative research, and work with design and build teams to create onpoint value propositions that customers will pay for.
Communicate service and experience design to the organization through consumer journeys, storyboards, service designs, prototypes, wireframes, infographics and other materials.

Output:

Memorable and unique customer experiences at important moments.
Onpoint products and services that incorporate and reflect the customers' preferences and desires.
Help Keppel Land achieve recognition as a thoughtful customercentric developer

Hiring will be for Keppel Land in Singapore, with potential work travel across Keppel Land countries -China, Indonesia, Vietnam, India.

JOB REQUIREMENTS- Prior experience as an experience designer, with emphasis on physical or omni-channel experience, e.g.

retail store experience designer, hotel experience or service designer etc.- Prior experience leading primary and secondary customer research to drive improvements in journey and provide input on product or service design.- Experience working with UI/UX designers, product managers, engineers, operations on new concepts and products delivery.- Prior experience with conducting design training a big plus.- Creative design experience a plus.- Some qualitative research experience is preferred.- At least 5-6 or more years experience.

BUSINESS UNIT
Keppel Land Limited