Sr. Enterprise Support Manager - Singapore - Amazon

Description

Job ID:
| Amazon Web Services Singapore Private Limited - D55

• Must have a track record of effectively managing technical teams of 30+ employees spread across multiple geographies and have experience managing managers (6-8 direct reports).
• 10+ years of experience in direct customer engagement, with a focus on support of senior executives (Vice President and C-level)
• 8+ years of technical experience building/deploying/running/managing Fortune 500 scale applications and/or infrastructure
• An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
• Proficient in communicating complex ideas, either with the written word or in presentations

DESCRIPTION

As an increasing number of multinational companies move their critical systems to the cloud, we are seeking a leader for our most strategic customers focused on ensuring their long-term operational success on AWS.

The individual should have strong operational, leadership and technical skills with a history of building successful teams and growing a multi-million dollar business.

You will partner closely with global sales leadership to identify sales opportunities, develop customized support contracts, and help build a support organization to ensure the continued success of Amazon's largest customers.

You'll work directly with AWS engineering leaders to ensure a high quality, fast resolution customer experience. You'll be responsible for measuring and driving operational excellence.

You'll drive customer communication during AWS critical events and drive projects that improve support-related processes and our customers technical support experience.

Key job responsibilities

• Manage and Grow business through People – lead a team of Technical Account Managers who are the primary operational point of contact for your customer.
• Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer's business and support needs.
• Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud.
• Be a Customer Advocate – Understand industry trends, customer's business needs and work with AWS Service teams to influence the AWS roadmap.
• Grow Support - Identify and lead AWS initiatives that support our mission of being Earth's most customer centric support organization.
• Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans.
• Estimated 25% international travel requirement

We are open to hiring candidates to work out of one of the following locations:

Singapore, SGPPREFERRED QUALIFICATIONS

• Knowledge of Web3, Cryptocurrency or related industry and technologies is a plus
• Experience with AWS service offerings
• Experience scaling an organization through rapid growth or expansion

Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focusPosted:

March 28, 2024

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(Updated 4 days ago)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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