Customer Experience Office - Singapore - Esplanade – Theatres on the Bay

Esplanade – Theatres on the Bay
Esplanade – Theatres on the Bay
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

We are looking for a Customer Experience Officer to oversee venue operations and event management to ensure the smooth running of front-of-house services with the objective of providing service standards that will position us as a world leader.


KEY RESPONSIBILITIES
As a Customer Experience Officer you will be responsible for the following:
Proper upkeep and appearance of all public areas.
Ensure safety measures and emergency evaluation guidelines are adhered to and that our customers stay safe
Conduct tours and training sessions/workshops for casuals
Manage patrons' enquiries via general hotline

Manage and supervise casual staff during performances and events when working as a venue officer and/or as & when required.

Manage sale, collection, replacement or exchange of SISTIC tickets and provide information on Esplanade/all enquiries at the information counter
Assist with sign-ups, membership card issuance and other tasks associated with card membership
Coordinate with SISTIC's helpdesk for matters relating to tickets sold by SISTIC outlets
Liaise with Groups and manage the processing of tickets for bulk booking
Compile ticket sales report and daily sales update
Assist Customer Experience Manager in managing daily Box Office / Ticketing operations

Manage Usher Registration System (URS) & Manpower Requests including monthly posting of events, calendar reviews and assist with manpower requirements and costs.

Update the Customer Relationship Management (CRM) and draft responses to customers' feedback


KEY JOB REQUIREMENTS
Diploma or relevant qualifications with equivalent years of experience
3 years of working experience in customer service
Required to work irregular / shift hours
Excellent customer service skills
Proficient in English and a second language
Excellent interpersonal and communication skills
Aptitude in resolving issues with a customer-focused orientation
Ability to multi-task
Able to work independently with minimum supervision

NITEC / Higher/ Master or equivalent

Minimum of 1 year(s) experience needed for this position
More jobs from Esplanade – Theatres on the Bay
See all jobs of Esplanade – Theatres on the Bay