Engineer Specialist International - Singapore - COMMERZBANK AKTIENGESELLSCHAFT

COMMERZBANK AKTIENGESELLSCHAFT

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Job purpose:

Ensure the Service Level Agreements (SLA) are adhered to
Optimise operation in production
Implement changes in accordance with requirements
Willingness to participate in the 24/7 shift service

The position "Application Specialist " comprises the following roles:

IT Monitoring
IT Operations

The scope of tasks assigned to the person holding this job is defined via one or more of these roles and is specified in more detail in the following section.

Key activities:

TASK LIST FOR THE ROLE OF IT Monitoring

Detection, analysis, resolution, and documentation of all IT faults according in accordance with standards
Use of standard tools for incident, problem, request and change management
Implementation of standardised change requests
Escalation of faults as specified to the respective oncall service or alternatively to the escalation manager
Fault response outside the service line's acceptance times

TASK LIST FOR THE ROLE OF IT Operations

Analysing, resolving and documenting IT faults
Implementation of changes in the production process as per change requests
Manual intervention in automatic processes in conjunction with the product managers or on request
Escalation of faults as per guidelines to the respective oncall service or alternatively to the escalation manager
Identification of operating optimisation potential as well as development and implementation of respective concepts for their realisation

Formal education:

Education: relevant professional training / qualifications

Specialist knowledge (work experience, further qualification):
Qualifications/Skills

(1) Essential Skills

Professional Skills (technical, methodology and business):
(2) Practical knowledge Application Infrastructure

(2) Practical knowledge Databases

(2) Practical knowledge Operations Architecture

(3) Proficient in Service-management Processes

(2) Practical knowledge IT Security

(2) Has Banking Know-how

Personal Skills:
(3) Strong Stress Resistance

(3) Good Cooperation

(3) Strong Service Orientation

(3) Good Interpersonal Contact

(2) Analytical Thinking

(2) Systematic Approach

(2) Qualification Criteria and experience levels

Able to perform less complex tasks