Associate Engineer - Singapore - Singtel

Singtel

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Associate Engineer:

Date:14-Feb-2023

Location:
Singapore, Singapore

Company:
Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Key Responsibilities:

Answer SingTel IPVPN and MS support calls within the targeted Service Level.
Log reported faults into ticketing system.
Provide helpdesk support for general services.
Provide 1.5 indepth level troubleshooting for IPVPN and MS Services.
Manage proactive monitoring service within the targeted Service Level.
Provide timely updates to customers on the status of outstanding issues within targeted Service Level.
Manage customer's fault enquires and provide quality assistance.
Manage incident ticket queue within target defined.
Support team KPI to meet Time to Restore.
Manage coordination within intercross operational supports to ensure speedy fault resolution.
Provide escalation to relevant party on prolong outages.
Manage customer's special requirements and processes.
Manage coordination within intercross operational supports to ensure speedy fault resolution.
Review and improve operational processes to enable operations staff to operate effectively.
Must possess Diploma of relevant discipline.
1 to 2 Years of experience in the IT/Telco industry is preferred.
Willing to perform 12hours rotative shift or 8.5hours staggered shift.
Knowledge of the principles of IP addressing, address management, subnetting and WAN & Ethernet technologies.
Cisco Certified Advanced Network (CCNA) or its equivalent is highly advantageous.
A good team player with good interpersonal and communications skills.

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.