Customer Success Specialist - Singapore - MAGENTA CONSULTING SERVICES PTE. LTD.

Description

Duties and Responsibilities

• Handle customer experience engagement and provide assistant to guide Partner with Lifecycle selling and management processes.
• Cooperate with Sales, Business Development and Presales teams to propose new solutions to achieve customer business outcome and work with delivery team to improve user experience.
• Work with vendor teams to ensure effective engagement with partner and customer.
• Generate CX engagement reports including pipelines and successful closures to hit vendor targets.

Requirements:

• Good knowledge of Cisco Software subscription offerings
• Experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to domain.
• Capable to conduct effective customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams.
• Able to explain technical concepts, give clients guidance and vision about the solution.