Business Development and Operations Manager - Singapore - NATURAL HEALING PTE. LTD.

NATURAL HEALING PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Industry:
Health, Wellness

Key Responsibilities:

Business Development, Sales & Marketing

Lead sales forecasting and reporting
Plan for more outlets via organic expansion or franchising model
Prepare Monthly Sales and service reports for Management.
Monitor financial performance and make strategic decisions to optimize profitability
Develop and execute business development strategies to increase revenue and profitability
Conduct market research to identify new opportunities for growth and expansion
Collaborate with the marketing team to create and implement effective and proper marketing campaigns to generate ROI
Work with franchisees/outlet managers to ensure they are meeting brand standards and support them in growing their businesses
Build relationships with key stakeholders, including suppliers, customers, and partners
Identify potential conflicts between customer loyalty and retention and the brand's service, develop and execute customer loyalty and retention program and assess outcome
Develop and execute unique experiences, activities and programs to grow customer base, drive footfall and encourage spending
Collaborate with thirdparties to increase potential customer base
Manage PR activities

Operations

Develop and implement standard operating procedures (SOPs) to improve efficiency and productivity, operationalize workflow
Oversee procurement activities and inventory management
Ensure compliance with all regulatory and legal requirements
Ensure compliance and performance of all Company initiatives, directives and instructions within stipulated timeline and ensure alignment to overall business strategies
Disseminate all corporate information and organize explanations in an efficient, clear and accurate formats and manner to all team members
Handle all service recovery cases including refund and complaints and resolve all complaints, feedback, verification and enquiries in the upmost efficient, effective, satisfying and timely manner in accordance to the Company's standards and procedure
Investigate and evaluate all relevant information pertaining to branch's operational incidents and/or accidents and prepare detailed report for the necessary customer's reply, internal investigation and/or insurance claims etc
Manage the sales register and ensure accurate recording of purchases of treatment, services and products
Responsible for supporting companywide customer relationship management programs (CRM) including all related administrative works.

Staff

Oversee the daily operations of multiple branches and team of operational staff, ensuring clinics are running efficiently and effectively, and that monthly sales targets are met
Train and manage staff to ensure they are providing highquality customer service and meeting performance targets
Instill strong teamwork and communication, and an efficient and pleasant working environment
Identify and groom deserving staff to plan their career paths
Plan and manage the work schedules of team members
Supervise and monitor performance and make recommendation for improvement, disciplinary actions or corrective measures etc
Be the bridge between the team members and HR / Management to surface any staff issues and propose viable solutions with the objective of improving staff productivity and increase staff retention levels

Qualifications:

Bachelor's degree in business administration, marketing, or related field
At least 5 years of experience in business development and operations management, preferably in the alternative healthcare industry
Strong analytical and problemsolving skills
Excellent communication and interpersonal skills
Proven ability to manage and motivate a team
Adaptable
Negotiation and Conflict management
Franchise experience is a bonus
Strong marketing skills and experience with developing and implementing marketing campaigns