Front Desk Executive - Singapore - ACADEMIA PTE. LTD.

ACADEMIA PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Academia is looking for full-time Front Desk Executives who enjoy working with students and their parents, and are dedicated to providing an excellent customer service experience.

Responsibilities:

Provide general front desk assistance to walkin students and parents
Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
Assist students and parents with registration and scheduling changes by inputting changes into the student database
Assist students and parents with invoicing and payment via credit card or bank transfer
Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
Provide administrative support to teachers when required, including printing, photocopying, and scanning
Perform any other duties as required and assigned by Management

Requirements:

Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
Past experience in frontfacing customer service is a plus
Fulltime: 3 weekdays (9.30am to 7.30pm) + 2 weekends (9am to 7pm)

Salary:
$2,800 to $3,300

Keywords:
Front Office, Front Desk, Front of House, Receptionist, Customer Service, Client Facing, Education, Tuition Centre, Administrative, Admin Officer, Admin Executive, Admin Assistant