- To provide technical troubleshooting support to customers on alarm issues in an effective and efficient manner.
- To monitor and respond to alarm signals within service level targets.
- To attend to customers' inquiries on products, accounts and services, and offer alternatives solutions to fulfill customer needs, ensuring total customer satisfaction.
- To gather customer feedback, identify problem trends and highlight to Team Leader & Supervisors for discussion, service enhancement and resolution of problems.
- To ensure that standard operational procedures (SOP) are adhered to.
- To profile accounts based on account types and key priority accounts.
- To demonstrate strong work commitment and work ethics.
- To highlight SOP non-compliance to Team Leaders for correction, corrective and preventive actions.
- To adhere to plan work schedule & be available for overtime during emergencies in short notice.
- Able to perform rotating 12hours shift work, 4 days a week
- You should possess at least GCE O Level / Nitec
- 1-2 years' experience in fast-paced Call Center environment
- Security Officer with basic computer knowledge may apply.
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Monitoring Center Associate - Singapore - OAKTREE CONSULTING
Description
Roles & ResponsibilitiesExpected salary: $2,000 - $2,500 per month
Shift allowances - $300 (not fixed – upon commencing shift work)
Incentive bonus – every quarter
To Apply:
Please submit your LATEST resumes to with the following details in MS Word format:
Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period
We regret that only shortlisted candidates will be notified.
Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544
Tell employers what skills you haveCustomer Service Skills
Excellent Communication Skills
Pay Close Attention to Detail
Troubleshooting
customer attention
Problem Solving
Service Level
security work
MS Word
Computer Literate
technical problems
Customer Satisfaction
Team Leader
Call Center