Asia Pacific - Singapore - Shiseido

Shiseido

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Asia Pacific - Digital Technology Business Partner:

Date:5 Jun 2023

Location:
Singapore, 01, SG

Company:
Shiseido

MAIN PURPOSE

The Digital IT Business Partner (CRM/eCommerce) is a key role within the IT team and is responsible for enabling the business to achieve its objectives by leading, delivering, and supporting CRM/eCommerce initiatives. The IT Business Partner will provide technical expertise in the development, implementation, and maintenance of the Loyalty Management System (LMS), Customer Relationship Management (CRM) and eCommerce solutions, as well as responsible for the regional programs related to customer facing digital systems and guide market CRM/eCommerce leaders for regional roadmap.

KEY RESPONSIBILITIES
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RESPONSIBILITIES:

Regional: responsible for the regional programs related to customer facing digital systems and be the point of contact for any regional CRM/eCommerce initiatives, leading market CRM/eCommerce leaders to discuss progress and plans for CRM/eCommerce Roadmap.
Provide technical expertise advise in the development, implementation, and maintenance of the Loyalty Management System (LMS), Customer Relationship Management (CRM) and eCommerce solutions. Develop and maintain a comprehensive understanding of the system's features, capabilities, and limitations.
Liaise with external stakeholders and vendors to ensure the LMS/CRM/eCommerce are functioning correctly and is in line with the regional market objectives.
Responsible for managing internal stakeholders and vendors to ensure service delivery are aligned with regional & global Digital strategy and roadmap.
Bring value to the team with having deep understanding of product delivery related to Ecommerce, CRM and loyalty program related business process, requirement and its priorities to continued improvement initiatives.
Own the roadmap, budget, scope and timeline discussion with vendors and ensure projects delivered are on time, on budget, and based on aligned scope with business.
Work closely with local brands and stakeholders to understand, analyse, model and streamline their business processes
Ensure CRM strategies are planned with an integrated consumer centric approach across all channels,
Facilitate best practices sharing through active participation in HQ meetings and seminars, and good market understanding through regular market visits,
Develop an Analytics roadmap to support business performance whilst ensuring results are communicated with focus on valueadd insights and actionable recommendations
Ensure maximum security level of client data via proper organization, processes and confidentiality

REQUIREMENTS

Qualification and Experience:
Bachelor's degree in Computer Science, Information Technology, or related field.
5+ years of experience in software development and/or CRM system administration.
Experience in the cosmetics or FMCG industries is a plus.
Proven track record of successful CRM and eCommerce project management and delivery.
Experience at SEA/APAC level highly desirable.
Soft Skills:
Excellent communication, project management, and problemsolving skills.
Ability to work independently and as part of an IT team.
Strong written and verbal communication skills and ability to effectively synthesize business requirements into technical outcomes for varied audiences
Capable problemsolver that uses rigorous logic and methods to solve difficult problems with effective solutions
Good analytical skills, detailoriented
Time and deadline management
Good working attitude, strong ownership and entrepreneurial mindset is required.
Technical Skills:
Proficiency in Agile methodology and tools such as Jira and Confluent.
Preferred to have knowledge of solutions such as Loyalty Management System (LMS), Customer Relationship Management (CRM), Product Information Management (PIM) and Order Management System (OMS).
Technical knowledge of software integration such as webhooks, API, microservices, middleware and SFTP is essential.
Work with user to develop test cases, test scripts, and test plans for User Acceptance Test (UAT)
Solid understanding of CRM/eCommerce/Loyalty strategy including value chain and customer journey, user experience, technology and digital marketing concepts