Business Analyst - Singapore - Income Insurance Limited

Income Insurance Limited
Income Insurance Limited
Verified Company
Singapore

1 month ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Business Excellence (BE) Department plays a pivotal role in driving the operations strategies to transform the organisation into one that is customer-led.

Through driving business process re-engineering, analytics, digital and mobile-first, we deliver differentiated and superior customers' experience.

In BE team, you will be the contract Business Analyst - Centre of Excellence (CoE).

You shall possess good people management skills, strong business analysis and communication skills to fill the role, to implement operational strategies to achieve INCOME Goals 2025.

This includes the delivery of an empowering customer experience enabled by integrated digital processing and mobile capabilities.


The Business Analyst CoE supports business in product launches, process re-engineering, business and regulatory initiatives that seeks to achieve operations excellence.


Key responsibilities include:


  • To perform business process analysis, propose new ways of working to streamline and achieve operations efficiency. In this aspect, you will collaborate with stakeholders to understand business needs, translate them into actionable operational business requirements and use cases. Constantly leverage on new capabilities to transform operations through digitalisation and mobilefirst.
  • Conduct system and process gap analysis with key stakeholders, including business users, IT, and technology vendor. You will put together the finalised business rules and redesigned processes for automation.
  • Work together with relevant IT teams to design IT solutions to meet the business requirements. Devise / review User Acceptance Testing (UAT) plans ensuring sufficient test scope is covered. Formulate test plan and test traceability matrix to ensure user requirement is evaluated correctly.
  • Provide postimplementation support in customers or systemrelated issues. Perform data analytics to gain new insight into customer behaviour and optimisation of existing business processes to deliver a better customers' experience.

Qualifications

  • Bachelor's degree in business information systems, Information Technology, or higher qualification.

years of relevant working experience, preferably in Life & Health Insurance or General Insurance industry or - 3 years in delivering user acceptance testing and business requirement gatherings.


  • Enthusiastic with digital transformation and possess relevant track records in handling process reengineering projects.
  • Good project management skills.
  • Ability to collaborate with partners across the organization to achieve a common goal.
  • Initiativetaking, resourceful, and able to engage stakeholders from different business domains.
  • Excellent problem analysis skill, innovative and creative in defining solutions.
  • Adaptable and able to work well with different organisation culture and behaviour.
  • Keen sense of drive and commitment to deliver on responsibilities.
  • Excellent verbal and written communication skills
More jobs from Income Insurance Limited
See all jobs of Income Insurance Limited