- Act as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
- Prioritize business requests and co-create Business Roadmap with business segments
- Support Function Head for project pipeline, pre-project planning activities, QR prioritization
- Support effective business change by building relationships with business leaders, technology and operational business partners
- Develop high-level solution to illustrate feasibility of achieving target business outcomes
- Align high-level solution with organizational technology roadmap and strategy working in consultation with enterprise architecture and business technology services teams
- Work effectively with the business users and internal technology teams to ensure all aspects of the business requirement is defined and analyzed
- Initiate the implementation plan for Group Technology & Operations (GTO) projects. This will include all activities that the business needs to do to prepare for new operation process and technical components.
- Undertake scoping and evaluation of new initiatives. Define overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
- Lead and collaborate with cross-functional and technical teams including business analysts, solution architect, business technology services teams, and testing teams to define/clarify requirements
- Work with the delivery team on the smooth delivery of the solution
- Review Test Strategy, help plan and support the user acceptance testing and help address any issues. Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
- Spot potential problems, recognize the risk impact and propose risk mitigation strategies.
- Manage the communication and regular updates to business stakeholders on 'critical' production incidents and problems impacting customer and business operations
- Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
- Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.
- Monitor the fulfilment of service levels between GTO and the business segments and highlighting required actions to close gaps where needed]
- Bachelor Degree in Engineering / Business / Finance or equivalent
- Minimum 12 years of relevant banking and/or consulting experience
- Strong business domain knowledge in banking. In particular Retail Banking products such as Core Banking, Online Banking, Retail Consumer Products (e.g. Mortgage, CASA, Deposits, Cards)
- Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives
- Understanding of technology and operational processes across functions / departments in the bank/market.
- Resourceful team player
- Familiar with change management processes and project management fundamentals
- Strategic forward thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills
- Passionate, diligent and resilient individual with ability to thrive in ambiguity
- Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
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IT Business Process Consultant - Singapore - UNITED OVERSEAS BANK LIMITED
Description
Roles & ResponsibilitiesJob Responsibilities:
Stakeholder Relationship Management
High Level Solutioning
Change Implementation Planning & Management
Managing RUN
Job Requirements:
Requirements Gathering
Change Management
Solutioning
Online Banking
Continuous Process Improvement
Consumer Products
Relationship Management
Retail Banking
Project Management
Enterprise Architecture
Analytical Problem Solving
Deposits
Banking
User Acceptance Testing
Consulting
Test Strategy
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