Servicenow Technical Consultant - Singapore - CLOUDGO PTE. LTD.

CLOUDGO PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Role purpose
CloudGo is a consulting company that solves business problems by delivering digital workflows that matter.

We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need a Technical Consultant.

As a Technical Consultant, you will be supporting projects deploying Service Now-based solutions for CloudGo clients globally.

As part of the broader project team, responsibilities will include liaising directly with clients to identify and document their requirements and the configuration and development of software to meet those requirements.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication.

We believe we don't exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

Key Responsibilities

Work on assigned activity/task with other team members in the project and own a distinct aspect of the project
Take charge of finding information sources, gathering, and interpreting problem statement, execute analysis and present findings to team members and stakeholders
Must have strong knowledge on ServiceNow fundamentals, configuration & scripting.
Work collaboratively with the team & project manager to deliver assigned work on time
Maintain an effective and proactive followup & updates with stakeholders
Perform and organise ongoing support for customers such as report building, data quality, new integrations, etc.
Configuring, developing and testing solutions on the platform to meet business requirements
Maintain high customer satisfaction through the delivery of highquality, timely and thorough solutions to our clients
Working with our process owners to identify opportunities for improvement
Engage with clients to provide advice to solve problems & create value
Coordinate training & workshop
Collaborate with the project team to deliver the project efficiently
Educating our users on how to use the platform best
Assisting our Business Analysts and Senior Developers and providing ad hoc support to the Team where required
Enhance & increase ServiceNow knowledge by doing continuous learning, training and certification