- Leading service operations
- Building and maintaining relationships with guests
- Order taking and menu description
- Up-selling products based on your extensive product knowledge
- Assuring outlet setup is complete and walkthrough is done before shift
- Maintaining guest satisfaction levels by being proactive in service/bar operations
- Improving procedures and systems
- Conducting basic training and ensure SOPs are adhered to
- Go above and beyond to make someone else's day
- Are thoughtful and kind, while upholding high standards
- Own outcomes and drive solutions
- Are ever-curious and always learning
Team Leader | Esora - Singapur, Singapore - The Lo & Behold Group
Description
Esora is a one Michelin starred, Japanese Kappo fine dining restaurant, guided by an affinity with nature. Esora emphasises on meticulous attention to detail, delivering meaningful interactions to our guests.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a "Great Place To Work" (2022, 2023) and one of AON's Best Employers. Wherever you are on the team, whatever your definition of success, we'll set you on the right path.
The work we do translates into lasting memories and moments that shape our guests' experience of the city. You will be directly involved in Making Our City More Lovable, through everyday opportunities for intentional hospitality.
You'll be in-charge of:
We love people who:
Benefits:
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual's key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
Should your application progress to the next stage, we will be in contact to arrange for an interview.
Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore's lifestyle and hospitality landscape.
Whether we're building Singapore's first rooftop bar from ground-up, or ironing out the creases of Asia's top fine-dining restaurant, all that we do comes down to one thing: People. We've found that when we design for people and create magical experiences in the process, we're able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.