Manager, Ghro - Singapore - The Walt Disney Company (Corporate)

Description

The Global HR Operations team is responsible for the strategic development and execution of HR services and information to employees, managers, and HR partners throughout the Enterprise.

Job Summary and Purpose:
This role is responsible for the day-to-day leadership of Global HR Operations. It has leadership accountability for a team who is supporting the HR operation needs of employees.

This role will focus on the ongoing client needs and will interface with clients for assessment of new work, services, processes and escalated issues.

It will identify opportunities and build operational strategies for continuous improvement and efficiencies for increased productivity and exceptional customer service.

Utilizing a variety of sources, data and metrics identify strategies for efficiencies and increased productivity.


Key Job Responsibilities and Duties:

• On Site Leadership
• Lead work and daily activities for the Global HR Operations organization to ensure high levels of service and issues are resolved effectively.
• Direct team performance and identify areas of opportunity that will enhance the work environment and team success.
• Strategy Development and Execution
• Identify opportunities to drive the business forward by identifying and planning changes to the business considering client needs
• Identify and implement future process and system to ensure continuous improvement
• Proactively analyse work and find opportunities for improvement initiatives and drive enhancement for better cast touch experience.
• Drive compliance auditing and implement actions for improvements
• Regularly review processes & practices to identify opportunities for improvements
• Manage relevant vendors and continuously drive SLA improvement and ensure vendor delivery efficiency.
• Global HR Operations Community Building and team development
• Provide leadership, direction and exemplify the values of the Disney brand and share those values with clients and team.
• Partner and collaborate with senior management as a strategic partner on projects and the implementation of operational strategies.

Job Requirements:

• Bachelor's degree in Human Resources and/or Business related field
• Minimum seven years of leadership experience or HR functional expertise
• Previous work experience in an HR Operations or similar environment
• Previous Disney experience preferred
• Experience managing teams through change

Skills / Specialized Knowledge/Competencies

• Ability to drive HR processes and to deliver high quality HR services in a fast paced, highly dynamic/changing environment
• Demonstrate leadership skills with a focus on developing talent within the organization
• Professionalism at all times even when engaging with leaders and team members with differing points of view
• Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitude skills
• Ability to work in an organized and logical manner and with flexibility to adapt to change when necessary
• Demonstrate strong sense of initiative and urgency, with the ability to follow up on outstanding matters efficiently
• A high ability to manage execution and manage multiple demands
• Be able to build strong relationships and trust throughout the organization
• Ability to adjust to change in a positive, productive manner
• Efficient skills in Microsoft Office and technical aptitude with HR information systems
• Ability to multitask in a rapidly changing work environment
• Ability to maintain a high level of confidentiality

The Walt Disney Company is an Equal Opportunity Employer.

We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong.

We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We are taking a responsible approach to creating environments that allow us to do what we do best - entertain and inform millions around the world.

As part of our commitment to health and safety, COVID-19 vaccines are required for all newly hired employees in Singapore.

LI-DNI