Head of Operations - Singapore - PAPA PALHETA PTE. LTD.

PAPA PALHETA PTE. LTD.

Verified Company

Singapore

3 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

PPP Coffee is expanding and we seeking an experienced Head of Operations to lead and manage our F&B operations.

In this role, you will be responsible for supporting the business expansion plans through hiring and leading a team of managers to deliver a high level of product and service excellence in accordance with the company's strategic plans.

Job Description

Lead and manage a team of managers overseeing cafe/retail operations and bakery production
Set up, monitor and/or review operational systems and processes to enhance operational efficiency
Ensure all outlets maintain the product quality and service standards
Responsible for recruitment of staffing and manpower
Conduct training and orientation along with HR support to set up new team members for success
Oversee regular maintenance, managing facelifts and/or major renovations
Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
Respond to customer escalations, and ensure support for the continuous improvement process
Provide feedback and offer suggestions for improvements
Prepare weekly and monthly reports as requiredMinimum Requirements
5 years' experience working in a managerial role in a F&B/retail environment overseeing 3 and/or more outlets
Bachelor's Degree in preferably business administration, F&B, Hospitality, or related field
Fluent in English and one other local language
Basic computer literacy including MS Word and Excel
Action oriented; committed and reliable; strong attention to detail
Takes initiative to solve issues or offer alternativesYou must have the passion with service and is knowledgeable on coffee which is our core of our business. We are seeking a positive individual, a true leader that will lead by example, good teamwork and sociable attitude as we are in the people business.

Not Specified