Membership, Assistant Manager - Singapore - SINGAPORE INDIAN CHAMBER OF COMMERCE & INDUSTRY

SINGAPORE INDIAN CHAMBER OF COMMERCE & INDUSTRY

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Roles & Responsibilities

The Membership Manager for designing and implementing the greater membership growth and retention strategy that aligns with organisation's strategic objective.

Theis is a fronline position part of the senior leadership team at the Chamber and is responsible for growing and maintaining the membership of the Chamber throught membership sales, retention, and overall member experience.

The Membership Manager is also responsible for the creation, development, and oversight/supervison of a events executive who is responsbile for the growth of the Chamber.

They are involved participating in marketing activites and special events to achieve required lead generation targets.

Working alongside the Executive Direct, they will contribute to all aspects of the member experiences, member operations and all member communications.

A successful Membership Manager knows that collaboration across multiple departments and leveraging the Chamber brand, locations and existing member network is crucial to drive the success of this business.

They must display, have knowledge of and participate in all the Chamber's programs and activities.

They keep current in knowledge of key competitors by staying abreast of trends and above all, must have the ability to build rapport and lasting relationships with prospective and current members to build a strong referral base and retain members.

What will you do?

Drive Member Acquisiton for the Chamber.
Develop strategic plan for membership growth, improving member benefit offerings, and increasing overall membership satisfaction.
Implements membership strategies that support recruitment of new members and retention of existing members.
Creates a memberfocused culture and models relationshipbuilding skills in all interactions.
Oversee the Development of Member Acquisiton Channels and the development and promotion of schemes aimed at attracting as wide a proportion of the market as possible.
Work with Management team to achieve monthly, quarterly and yearly target goals for member retention, new members and membership sales.
Drive membelrship engagement, satisfaction and retention.
Foster a climate of innoction and resolves problems to ensure member satisfaction, that clearly focuses on customer service and quality asurance.
Lead or oversee all new member introductions to the chamber to ensure members understand benefits, program, and opportunities.
Create membership promotions and plan yearlong new members and member retention strategies.
Work with events executive to create a dhighquality experiences, events and activities for members that addresses their needs and wants from the program.
Organise and lead monthly meetings with the Executive Director to review and continuously improve member programs and benefits.
Manage the member feedback process, ensuring followup and reporting on engagement, satisfaction, referral, cancellation patterns.
Create community collaborations and relationships.

Operational Support

In conjunction with the Events Executive be responsible for the management of the membership dateabase.
To be responsible and oversee the administration of membership paperwork and to ensure that it is processed accordingly
Assist in creating and updating membership SOP and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys

Who you are

Min 5 years of experience in sales required with proven track record
Bechalor's degree in marketing, business management or related field or equivalent combination of education and experience
Event Management, Hospitality and Membership Engagement experience is advantageious
Impeccable and concise communication and presentation skills, verbal and written
You have a structured work habit with a charismatic way to deal with people
Ability to maintain both high level strategic view and tactical attention to details
Strong organizational skills and the ability to prioritize tasks effectively
High energy and willingness to go beyong the call of duty to get the job completed
Ability to influence, persuade, negotiate, and galvanize to achieve goals
Exccellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
Strong business knowledge and curiosity with an entrepreneurial spirit
Passion for the business and the target demographic community
An exceptional level of professional grooming with more flair than stuffiness
Demonstrate integrity, responsibility, and great values and work ethics
Fluency in bridging high performance corporate and startup culture.