- Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.
- Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.
- Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.
- Diagnose and troubleshoot basic system faults and technical issues.
- Apply corrective measures to restore normal operations within defined timelines.
- Collaborate with internal teams to resolve recurring or critical issues.
- Maintain accurate and detailed operational log reports during shifts.
- Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.
- Act as a point of contact during operational shifts for updates, escalations, and notifications.
- Ensure seamless handover of duties and information between shifts.
- Adhere to organizational and regulatory standards for system operations and fault management.
- Participate in periodic reviews and audits of operational processes.
- Minimum ITE Information Technology, Telecommunications, or related fields.
- Prior experience in system monitoring, operations, or technical troubleshooting is an advantage
- Strong analytical and problem-solving skills.
- Proficiency in using monitoring and reporting tools.
- Effective communication skills for coordination and reporting.
- 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.
- Fast-paced environment requiring attention to detail and adaptability.
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Systems Executive, Intelligent Transport - Singapore - NCS Hong Kong and Singapore
Description
The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity.
Key Responsibilities:
The Ideal candidate should be
Work Environment
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executive/ engineer, intelligent transport systems dev
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Security Engineer, Intelligent Transport
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senior/ manager
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Intelligence Analyst
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Procurement Director, Supply Chain Services
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Director Supply Chain Services
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deputy/assistant manager, bus information systems
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Director Supply Chain Services
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Research Scientist
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Senior Driver
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Senior Driver
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Cloud – AI Products Quality Assurance Engineer
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