Systems Executive, Intelligent Transport - Singapore - NCS Hong Kong and Singapore

    NCS Hong Kong and Singapore
    NCS Hong Kong and Singapore Singapore

    6 days ago

    Full time
    Description

    The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity.

    Key Responsibilities:

    • Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.
    • Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.
    • Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.
    • Diagnose and troubleshoot basic system faults and technical issues.
    • Apply corrective measures to restore normal operations within defined timelines.
    • Collaborate with internal teams to resolve recurring or critical issues.
    • Maintain accurate and detailed operational log reports during shifts.
    • Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.
    • Act as a point of contact during operational shifts for updates, escalations, and notifications.
    • Ensure seamless handover of duties and information between shifts.
    • Adhere to organizational and regulatory standards for system operations and fault management.
    • Participate in periodic reviews and audits of operational processes.

    The Ideal candidate should be

    • Minimum ITE Information Technology, Telecommunications, or related fields.
    • Prior experience in system monitoring, operations, or technical troubleshooting is an advantage
    • Strong analytical and problem-solving skills.
    • Proficiency in using monitoring and reporting tools.
    • Effective communication skills for coordination and reporting.

    Work Environment

    • 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.
    • Fast-paced environment requiring attention to detail and adaptability.

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