- Drive initiatives and enhancement projects to improve businesses processes and systems.
- Collate data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities.
- Map process flows across business operations and services, analysing and identifying process gaps
- Measure and compare current processes with identified procedures and policies, and assist in providing recommendations for ideal future state.
- Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
- Support BA to ensure the accuracy of the user requirements for system enhancements.
- Review User Acceptance Test (UAT) Test Plans for digital projects and enhancements
- Review UAT results and work closely with stakeholders to resolve issues and defects for signoff, ensuring all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided.
- Prepare user guides and provide training to end users on the implemented solutions.
- Responsible to maintain comprehensive project documentation, including project plans, schedules, budgets, and progress reports.
- Assist in project managing to ensure that all tasks assigned to the team meets the prescribed delivery schedule and timeline.
- Support post-deployment verification activities and assist in business recovery efforts if needed.
- Ensure all post deployment issues are resolved during post implementation warranty support and transition over to business owner upon project completion.
- Monitor and track projects and initiatives to closure, and measure the outcomes to assess effectiveness.
- At least 5-8 years of relevant experience in performance management or business process improvement, with measurable achievements
- With prior experience with employee benefits scheme is desirable
- Strong problem-solving and project management skills
- Good interpersonal and communication skills, with the ability to effectively interact with customers and stakeholders
- Proactive, detailed oriented
- Customer-centric with ability to work under pressure
- Good analytical and information processing skills, capable of providing sound insights and recommendations under pressure
- Degree
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Customer Servicing Solution Manager - Singapur, Singapore - Prudential plc
Description
Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Profile Summary:
In this role, you will assist in performance monitoring, collating business statistics, identifying automation
and process improvement opportunities, as well as driving initiatives within Enterprise Business Operation. Reporting to the Lead, Customer Resolution and Process Improvement, you will collaborate closely with various stakeholders to accelerate the delivery of initiatives and enhancements, while ensuring the delivery is within budget and with quality.
Job Description
Working Experience:
Requirements:
Education:
