Maintenance Support Technician - Singapore - UBERGARD PTE. LTD.

UBERGARD PTE. LTD.
UBERGARD PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description
**MAINTENANCE SUPPORT TECHNICIAN

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JOB RESPONSIBILITIES:
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  • Deliver service and technical support to endusers via phone, remote connection and/or over the Internet, as well as at customers' sites (where required)
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Gather customer's information and determine the issue by evaluating and analysing the symptoms
  • Perform testing and commissioning as well as preventive maintenance work on key management systems at customers' sites
  • Follow standard processes and procedures
  • Redirect problems to research and development division, where required
  • Offer alternative solutions where appropriate with the objective of retaining clients' business
  • Follow up and make scheduled call backs to customers where necessary System testing and drafting operational procedure with system information, changes and updates

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JOB REQUIREMENTS:
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  • Diploma or Higher NITEC in Electronic / Computer Engineering / Computer Science / Electrical & Electronic with 2 years working experience or equivalent
  • Proven working experience in enterprise technical support
  • Basic knowledge of Linux systems, utilities and scripting
  • Strong problemsolving skills
  • Strong and effective team player
  • Good written and verbal communication skills
  • Preferably have own transport (motorcycle)
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