Customer Service Team Leader - Singapore - Morgan Mckinley Pte Ltd

    Morgan Mckinley Pte Ltd
    Morgan Mckinley Pte Ltd Singapore

    1 week ago

    Full time
    Description

    We're hiring a Customer Service Team Leader on behalf of our client, a global leader in technology consulting. You'll supervise a team of Customer Service Officers, oversee daily operations to ensure KPIs and service levels are met, and provide coaching and performance feedback. 

     Key Responsibilities:

    • Oversee daily team activities and monitor CSO performance to meet KPIs and service standards.
    • Provide coaching, feedback, and regular performance reviews.
    • Handle customer complaints and resolve team‑level escalations.
    • Track and analyze team performance reports.
    • Track performance indicators, recognize recurring issues, and recommend solutions to refine workflows.
    • Provide assistance with administrative duties and manage both internal and external communications to ensure smooth operations.
    • Support audits, regulatory compliance activities, and contribute to ad hoc projects or initiatives assigned by the Manager.

    Requirements:  

    • Open to candidates with a Diploma in any discipline.
    • Proven leadership skills with a track record of guiding and motivating teams to achieve performance goals.  
    • Proficiency in Microsoft Office applications.
    • Flexibility to work on weekends and public holidays.

    Interested candidates may apply through the application system or send it to [HIDDEN TEXT]. Shortlisted candidates will be notified.

    By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at  You acknowledge that you have read, understood, and agree with the Privacy Policy.

    Morgan McKinley Pte Ltd

    Koh Boon Sien

    EA Licence No: 11C5502

    EA Registration No. R1110345


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