Associate Engineer, Operation - Singapore - Singtel

Singtel

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Associate Engineer, Operation (Data Centre):

Date:16-Jan-2023

Location:
Singapore, Singapore

Company:
Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Keen to join the Data Centre Industry or already in the Industry? Singtel, an established and the leading operator of high-quality Data Centres in Singapore is on the lookout for new talents to join the team as we seek to grow our Data Centres portfolio in Singapore and regionally.

DC Operations Management

Perform shift duty to support 24x7 DC Operations or be on 24x7x365 standby duties for emergency.
Perform Incident escalation (Ensure incidents are responded and attended to, else redirect for 2nd/3rd level resolution base on criticality, impact and SLA).
Perform Request Fulfilment to register customer requests.
Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
Perform access clearance for customers/visitors/Contractors.
Generate daily/weekly/monthly/yearly/adhoc reports when required.
Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
Manage equipment movement in Data Centre.
Ability to conduct asset tagging, labelling and tracking.
Participate and support both the internal and external audit.

DC Facilities Management

Perform Event Monitoring for all Data Centre Facilities infrastructure to ensure Data Centre is in normal function (eg. UPS, power, temperature control, humidity, water detection sensor, etc.)
Ensure all DC supporting infrastructure (i.e. Environment Monitoring System (EMS), Access Control Systems, Electronic Visitation Management ) are functioning well.
Update and maintain all DC related documentation
Coordinate with various stakeholders to fix the technical issues on time to provide timely support to customers
Coordinate preventive maintenance for DC electrical and mechanical systems with vendors
Coordinate maintenance and shutdowns

Incident Management

Perform Root Cause Analysis on Incident
Manage Incident and Closure

Change Management

Raise Change Request for Change Management approval.
Raise notification request to customer for HT/LT and other forms of servicing maintenance

Customer Management

Understand Customer's contractual Service Level Agreements and ensure they are met

Project Management

Participate in simple project innovation initiatives
Diploma in Engineering / IT with at least 4 years of experience in DC Operations
Good knowledge in Data Centre Facilities and Operations Support as well as Data Centre Operations Best Practice
Possess Basic Certificate of Infocomm Technology and ITIL Foundation Level Certification
Good communication skills (both verbal & written)
Team player who is also able to perform independently
Well organized, able to work flexibly and under pressure
Analytical with good problem solving skills

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.