Centre Manager, Daycare - Singapore - NTUC Health

NTUC Health

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

DESIGNATION :
Centre Manager, Daycare

RESPONSIBILITIES

You are responsible for managing and supervising a team of support staff to ensure the smooth operations of the Day Care Centre.

Duties include staff management, Client's enquires, feedbacks and complaints and client's behavior management.

A. Manage daily centre operations

Ensure the smooth management of centre operations e.g. scheduling, documentation, cleanliness of workplace & client safety
Ensure that enrolment targets are met through partnerships and marketing
Lead and supervise care team to deliver care duties
Meet guests and visitors in a friendly and welcoming manner and manage timely followup to their queries
Increase productivity through the continual streamlining of processes and workflows
Ensure compliance with International Organization for Standardization (ISO), regulatory and internal audits
Lead the team to build up a credible professional image and positive branding of NTUC Health through positive and professional relationships with clients, caregivers and other stakeholders
Ensure that the team attend continuous internal and external training to upskill their knowledge and skills.

B. Oversee the centre programme for our seniors.

This includes the following:

Organise and execute activities that cater to needs and interests of seniors
Train and guide care staff to lead and facilitate small group activities
Promote active engagement and tailor participation of activities to seniors' choices and abilities
Track clients' outcomes and satisfaction

C. Proactively engage the caregivers of our seniors

Provide regular updates of seniors' medical and health conditions
Communicate the beneficial outcomes of the centre activities and events
Manage feedback and complaints from caregiver

D. Responsible for incident management including reporting, timely escalation and timely resolution where possible

QUALIFICATIONS

Degree holder or equivalent
Minimum 5 years of managerial experience
Ability to listen and express clearly and concisely
Facilitation skills and knowledge would be an advantage
Proficiency in Google Suite and digital tools (WhatsApp, Youtube, Zoom)
Demonstrate adaptive skills such as creativity and adopt new ways of getting things done.

OTHER INFORMATION

Ability to lead people and manage clients from diverse background and level
Have a caring, empathetic and patient personality to establish positive relationship with seniors and caregivers
Proactive and observant in identifying and attending to the needs of seniors and staff
Some experience in community and volunteer involvement would be an advantage