Client Relationship Manager - Singapur, Singapore - Novel Sunkris Business Solutions Pte Ltd

Description

Novel SunKris is part of a 22 -year well respected Independent processing solution provider group based at Singapore.

We are expertise in providing Temporary and Permanent Staffing Solutions across different countries like USA, UK, India, Caribbean Islands, Malaysia, Canada and Singapore. Novel is known for delivering the best quality Services to our Fortune 500 as well as other reputed companies. We're an independent, owner-managed recruitment company, which means we're flexible in delivering solutions and we care about exceeding client expectations.

The Role

Job Purpose: Relationship support

Job Background/context:

• Deliver a best-in-class client experience for Citi Commercial Bank with a focus on the following core responsibilities:
• Client Onboarding – Own the end-to-end onboarding process for obligors and credit facility set-up from documentation to implementation.
• Account Maintenance - Ensure all client information is updated promptly in all systems for smooth operation of client accounts and facilities.
• Client Servicing - Make every service engagement a wow experience for clients through ensuring sincere, timely and effective completion of client's service requests.
• Provide day-to-day client servicing, handle and provide timely resolution to client requests/issues.
• Administer the paper documentations from client and handover/lodge with various operation teams to ensure client's data is most up-to-date.
• Takes the lead to coordinate, investigate and follow-up across internal departments to resolve client issues/ needs.
• Provides feedback to client related to their needs and ideas on process improvement.
• Collaborate with processing teams to ensure client transactions (Cash and Trade) process timely.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Ideal Profile

Knowledge/Experience:

• Cash and Trade Operation experience

Skills: (technical skills)

• MS word/Excel
• Powerpoint

Qualifications: (degree/certifications)

• Degree

Competencies (soft skills you are looking for in a candidate)

• Analytical and meticulous
• Self-motivated and good team player
• Committed individual and able to drive same goal as the team
• Strong verbal and written communication skills
• Ability to multitask and work under pressure
• Minimal supervision

What's on Offer?

• Join a well known brand within Corporate Banking
• Work in a company with a solid track record of performance
• Fantastic work culture