Doorperson / Bellhop - Singapore - MARINA BAY SANDS

MARINA BAY SANDS Singapore

6 days ago

Full time

JOB SCOPE

1) Accomplish Day to Day Operations

Prepare workstation at the start of shift
Attend to guests upon their arrival at the entrances handling their inquiries
Direct and engage during the wait to enhance guest arrival and departure experience

2) Perform Service and Operational Excellence

Exhibit exceptional customer service at all times to guests and fellow employees
Update guest personal information to ensure accurate guest profile and history in Opera

3) Apply Operational Risks

Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines
Monitor activities and report any suspicious characters, items and/or activities to Security Department

4) Participate Employee Engagement

Well-mannered and groomed as per company standard
Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members by embracing OneMBS culture

5) Involve in Documentation, Financial and report management

Attend scheduled departmental meetings as required
Review systems and processes for workflow and productivity improvementJOB REQUIREMENTS

Education

Required Experience

Minimum 1 year experience in the same capacity
Good guest relation and problem solving skills
Good planning and execution skills
Ability to manage time, organize, good communication and motivational skills
Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

Skills / Abilities / Presence

Must have a good command of spoken and written English, and any additional language is an advantage
Pays attention to details and have strong customer service skills
Mature, meticulous, resourceful, organized and able to work independently
A team player and takes initiative to assist other Team Members when required
Have an "Can Do" attitude and mindset

Doorperson / Bellhop