Customer Service Officer - Singapore - STRACO LEISURE PTE. LTD.

Description

Roles & Responsibilities

Duties & Responsibilities:

· Keeping up with all the email correspondence

· Meet and greet premium guests who check in at Guest Services Lounge for their flight;

· Manage feedback received from guests in person, via call and email;

· Collate compliment / complaint / feedback statistics into monthly reports;

· Perform rotating shift work;

· Assist Operations Team when required;

Any other duties as assigned by superior

Qualifications, Knowledge & Experience:

· GCE 'O' or 'A' Levels or its equivalent;

· Minimum 2 yrs of relevant working experience in similar role in customer service;

· Excellent communication and interpersonal skills;

· Pleasant and outgoing disposition;

· Proficient in MS office & Internet.

Tell employers what skills you have

Microsoft Office
Microsoft Excel
Interpersonal Skills
Administration
Data Entry
MS Office
Good Communication Skills
Freight
Communication Skills
Statistics
Team Player
Microsoft Word
Customer Service
Disposition
Shipping
Customer Service Experience