Service Delivery Manager #IAC - Singapore - RECRUIT EXPRESS PTE LTD

Description

Roles & Responsibilities

Responsibilities

• Manage the delivery of IT services according to agreed SLAs, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to develop, implement, and maintain IT service delivery processes and procedures.
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as necessary.
• Act as the primary point of contact for clients/stakeholders regarding IT service delivery issues, escalations, and requests.
• Lead incident management efforts, coordinating with support teams to ensure timely resolution and communication with stakeholders.
• Develop and maintain strong relationships with clients/stakeholders, understanding their business needs and aligning IT services accordingly.
• Drive service improvement initiatives, proactively identifying opportunities to enhance service quality, efficiency, and effectiveness.
• Ensure compliance with regulatory requirements, industry standards, and best practices related to IT service delivery.
• Provide leadership and guidance to the IT service delivery team, fostering a culture of collaboration, accountability, and continuous improvement.
• Stay abreast of industry trends, emerging technologies, and best practices in IT service delivery, incorporating relevant advancements into organizational strategies and processes.
• Any other ad-hoc duties as assigned by supervisor.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Proven experience in IT service delivery management, with a focus on maintaining SLAs and driving continuous improvement.
• Strong understanding of ITIL framework and related best practices.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients/stakeholders at all levels.
• Demonstrated leadership abilities, with a track record of successfully leading teams and driving results.
• Experience managing vendor relationships and third-party service providers.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues in a timely manner.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.

Interested applicants, please email your resume to Andre Chua Jing Ming

Email:

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Tell employers what skills you have

Vendor Relationships
Leadership
International Business
Interpersonal Skills
Information Technology
Compliance
Project Management
Accountability
Customer Satisfaction
Driving Results
ITIL
Regulatory Requirements
Strategic Partnerships
Delivery Management
Incident Management
Service Delivery