Director of Operations - Singapore - SMRT Corporation

Description

Job Purpose

The Senior Executive / Executive will assist in collating and reporting of operational performance to regulators, enhancing the operational processes and performance, planning of events and supporting projects of the Operations department in BPLRT.

Responsibilities

. Monitor and update BPLRT performance including creation of dashboards for management oversight and reporting
. Collate, check and submit Operating Performance Standards (OPS) to LTA
. Prepare any other reports or presentations for submission to the Management as and when required
. Support and plan for special events include Full Sunday Closure and Exercises within Ops, inter- department or external agencies
. Coordinate with Customer Relation on feedback or complaint
. Work on projects to enhance operations and administer system contracts renewal
. Conduct internal audit to ensure documentation of Control and Station Ops is in order
. Review and update the Standard Operating Procedures, convert SOP to rulebooks and prepare new instructions
. Support Station Ops in rejuvenating the stations and Control Ops during an incident.
. Undertake any other duties assigned by the Head of Department


Concurrent Ops Appointment:
BPLRT RIMP Secretariat

Qualifications & Work Experience

Degree in Engineering discipline with supervisory experiences in railway industry or front line operation experience in public transportation.

Skills

SMRT Trains Ltd was incorporated in 1987 and operates Singapore's first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.