Service Delivery Analyst- #catalystWSP - Singapur, Singapore - NCS Group

    NCS Group
    NCS Group Singapur, Singapore

    1 month ago

    Default job background
    $50,000 - $80,000 per year Customer Service / Support
    Description

    Responsibilities:


    • Service Delivery Management:
    o Use of project management artefacts to review and publish the effective outcomes such as: Accuracy of forecasting, Delivery timelines and schedules are met and Adherence to quality standards.
    o Understanding the pipeline of demand and work with the SDMs (internal TI member) to identify and report an appropriate supply of resources.
    o Provide regular reports to the management and other departments on the TI Squad's achievements, challenges, and recommended solutions.
    o Holding the teams to the highest standards, project discipline and accountability.
    o Ensuring compliance with the infrastructure standards for applicable Service Area by reviewing the deliverables.
    o Working collaboratively with internal stakeholders (other IT domains, business units, etc.) to develop and design system and infrastructure requirements to meet business needs for the business application projects.


    • Financial & Contract Management:
    o Work with internal TI SDMs to identify the Financial and Contract progress and report to the management on the current state.

    Requirements:

  • A completed diploma from a reputable Polytechnic
  • 3 year or less work experience