Field Support Engineer - Singapore - YASH TECHNOLOGIES SINGAPORE PTE. LIMITED

Description

• Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV
• OEM - vendors for hardware replacement ( LENOVO / DELL / HP )
• Shop floor specific software basic trouble shooting
• Manage vendor site visit for Hardware issues
• Hardware provision for customer end users
• Help users with email activation, first time login in laptops and configure profile
• OS Installation / Software installation for Desktop / Laptops
• Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
• Handle VIP End Users
• Asset Management
• Basic Network troubleshooting skills
• Ability to work under guidance of L3 resource from Offshore.

Job Location: TUAS.

Note: It takes 30 min Bus ride from Boon Lay MRT to the client Manufacturing site.

Working Days and Time: Field Support: Monday – Friday – 8:30am – 5:30pm and need to be on Standby for once/twice in a month and if needed need to be on Call support.

Interested applicants can apply here or email to