Centre Sales and Engagement Associate - Singapore - WORKSTATION PTE. LTD.

Description

About Staytion
Staytion is Southeast Asia's first Multi-Concept Lifestyle Centre where we integrate Live, Work, Play and Bond.

Located directly at the MRT station itself, we give members the benefits of space without the hassle of travelling to connect, interact and seek potential networking opportunities with this blooming community.

Powered by technology, we aim to be the space of the future by combining modern IoT technology with a user-friendly experience.

As a corporate start-up, we pride ourselves on openness and diverse culture.

Like any other start-up, we do focus on the grind and the sense of ownership of what we build together but we also focus on your mental health and well-being as we drive to the same goals.

We are looking for people who thrives in a collaborative setting, facilitate our members with their needs and display Staytion service standards to elevate their experience.

You can meet new people, make new friends and be part of our awesome community where the staff experience is just as important as the customer experience.

Role
The Centre Sales and Engagement Associate will be expected to

• Think fast on your feet and hold ability to build relationship quickly, effectively, and close deals in a timely manner.
• Brand ambassador with strong knowledge of your role and product.
• Possess a sound understanding of the overall operations.
• Attend events and source leads through various channels.

Responsibilities

• Oversee all inbound leads to ensure all are responded to (by the Venue teams or yourself) in a timely manner.
• Organize centre tour inperson with prospect or attend to membership enquiries.
• Communicate the brand and lifestyle to ensure the highest conversion rate of booked tours.

This includes setting up the tour, introduction to Location Managers and closing deals.

• Work towards maintaining 100% building occupancy through achieving booked tour goals.
• Drive relationships across the centre and identify new sales opportunities within existing and new memberships/relationships.
• Provide regular updates about current, future and upcoming sales objectives, processes or training required.
• Present a monthly sales report on total sales, promotions and metrics to Head of Centre Revenue and Operations.
• Organise events for potential clients within the assigned sectors to generate high quality leads.
• Attend and request sales meetings to provide sales solutions if necessary and support where needed.
• Have an oversight of outbound sales enquiries, which includes prospects, pipeline building and opportunity identification.
• Prospect, qualify, and nurture leads through the sales cycle.
• Manage and update the sales pipeline, ensuring all leads are input correctly.
• Consistently conduct market research to understand the industry trends and occupancy rates.
• Market analysis of competitors which includes new opening, their sales strategy and market occupancy.
• Aggressively outreach and target companies across Singapore to sell them the Staytion experience.
• Network intensively in the target market to generate business contacts and leads.
• Work closely with the Venue teams to ensure all Centres are 'tourready' and looking their best.
• Be creative and constantly think outside the box to find solutions to meet growing sales targets.
• Consistently look to improve our tour process by conducting regular training sessions with the Venue teams.
• Work with the Venue teams to ensure all renewals are handled appropriately and to the best outcome.
• Work together with the team to grow sales and membership revenues and increase excellency in membership services in centre.

Requirements:

• Diploma from recognized institute and/or minimum 2year experience in the Customer service, F&B, events and hospitality sectors.
• Comfortable and confident with coldcalling, aggressive outreach, attending networking events and coming up with creative approaches to generate leads.
• Exceptional people and communication skills.
• Strong organisational and multitask skills.
• Effectively handle pressure and problem solve.
• Keen eye for detail and ability to take initiative.

Additional Notes

• May need to work on weekends and public holidays.
• Training will be provided.
• Good career advancement and professional growth within the organisation.