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- Manage a portfolio of projects at various sites, overseeing the operational, manpower planning, deployment and productivity of the staff.
- Maintain regular and direct contact with customers. Inform customers on any updates and ensure the contractual terms are met.
- Develop good relationship with customer to increase their satisfaction towards our service, commitment to our long-term presence and further extension of our services.
- Maintain the budget in terms of manpower and inventory, provide billing summaries and expenses in accordance with the company's requirements.
- Implement and enforce the company's procedures and systems laid down.
- Align the operations team's grooming standards in accordance to company and customer's requirements.
- Provide adequate training and coach staff to meet the required contractual standards. Conduct daily inspections/audits to monitor and evaluate the work undertaken by staff and take immediate corrective measures to improve below standard performance.
- Keeping abreast of the latest technology to improve quality and efficient of equipments and identifying trainings for staff to increase their productivity.
- Ensure all cleaning tasks carried out is in compliance to Health & Safety Environmental procedures and practices. Manage, investigate and report accidents/incidents to Head Office promptly
- Lead and drive the team in creating great service experiences for customers to achieve our People Make Places Objective.
- Ensure compliance with local government legislation (eg. Employment Act, Foreign Manpower Act, Workplace Safety) and ISS corporate governance polices as below:
- Support in achieving contract KPI measurements on employee turnover rate, retention rate, employee survey NPS (net promoter score) and LTIF (lost time injury frequency).
Supervisor - Singapore - ISS FACILITY SERVICES PRIVATE LIMITED
Description
Roles & ResponsibilitiesJOB DESCRIPTION
ISS Group Policy and Procedures
ISS Core Values
ISS Code of Conduct
ISS Leadership Principles
ISS Safeguarding Children and Vulnerable Adults Policy
ISS Global People Standards
ISS Safety Rules
Local Government
Asset Management
Leadership
Corporate Governance
Manpower Planning
Hardware
Legislation
Workplace Safety
Inventory
Wealth
Marketing Communications
Group Policy
Selling
Accounting
Incentive Programs
Turnover