Commercial Customer Service Executive - Loyang - Safran Landing Systems

    Safran Landing Systems
    Safran Landing Systems Loyang

    2 days ago

    Engineering / Architecture
    Description

    Job Responsibilities:

    • Customer interface for production requirements and progress reporting.
    • Assist the team in resolving production workflow stoppages pending customer response.
    • Handle all administrative functions (Creation, Maintenance, Processing) relating to customers' repair orders.
    • Update Contract Summary Database (Ad hoc & Specific Aircraft)
    • Process the release of credit hold with consultation with KAM.
    • Regularly update customers on orders status and expected delivery dates.
    • Co-ordinate all customers' enquiries and provide timely responses.
    • Manage customers' expectation and satisfaction.
    • Prepare repair/overhaul quotations; liaise with customers on quotation acceptance and invoicing.
    • Perform back up to other Commercial Customer Service Executives
    • Facilitate and coordinate site visits/table inspections for workshop
    • Perform any other duties as assigned.

    Job Requirements

    • Minimum Diploma in Business Administration, Marketing, Engineering or any relevant course.
    • At least 1 year of working experience in the aviation industry.
    • IT Proficient (Microsoft Word, Excel & Access)

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