Assistant Director, Contact Centre - Singapore - DYNAMIC HUMAN CAPITAL PTE. LTD.

DYNAMIC HUMAN CAPITAL PTE. LTD.

Verified Company

Singapore

5 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Overview:

Our healthcare client is looking for
Assistant Director, Contact Centre to be responsible for the overall performance of the Contact Centre.

You will drive change, and work with the Head on operational strategies, capacity planning, cost/benefit analysis and performance reviews.

Oversee Contact Centre operations for 24/7 system readiness
Ensure staff deliver timely and professional responses across all channels
Optimize resource allocation to manage inquiries effectively
Monitor processes with performance indicators and conduct trend analysis
Facilitate information dissemination, issue escalation, and resolution
Collaborate with stakeholders to improve service levels
Provide leadership, motivation, guidance, and training to staff
Develop individual development plans for staff training and skill enhancement
Foster open communication between staff and management
Support recruitment and retention efforts
Lead quality improvement projects
Drive changes to workflows and processes to enhance service standards

Requirements:

A recognised Degree in any discipline
At least 8 years' experience in Healthcare / Contact Centre
Possess strong interpersonal and communication skills with track record of strong working relationship at various levels
Able to multitask and work in a stressful environment

HOW TO APPLY:

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number:

R
EA Licence No: 12C6253