Incident Manager, Trust - Singapore - TikTok

TikTok

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Responsibilities
About TikTok

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.

Some content viewed may violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

About the team

The Rapid Response team, under Incident Management, quickly and efficiently manages and contains high-risk community guidelines related incidents and crises that directly impact our community and the company.

We protect the TikTok community by rapidly resolving high-risk incidents with the utilization of specialized tools, policies, and tactics.

We are responsible for crisis management, incident management and we aim to not just address issues but to identify emerging risks and prevent them from spreading.

As an Incident Manager within our Trust & Safety team, you will be on the front line coordinating our response to major global Trust & Safety incidents.

This role will be based in Singapore.

Responsibilities:

Investigate reported incidents across multiple channels for TikTok and coordinate our response to global partners inquiries; this could be a time sensitive response to a media inquiry, or a trending challenge that may pose harm to our community
Coordinate and drive strong collaboration across various global crossfunctional teams including Public Policy, Comms, Legal, Product and Engineering, among others to handle and respond to crisis
Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product
Be comfortable, methodical, able to work effectively and calmly during highpressure situations
Be flexible with global working hours and operating on certain weekends

Qualifications:

Minimum Qualifications

Bachelor's degree and preferably 5+ years experience in Incident, Risk or Crisis Management roles
Strong interpersonal and communication skills to engage with different teams
Knowledge of social media challenges and sensitivity to safety or regulatory issues
English proficiency is required along with complete fluency in Bahasa Melayu/Bahasa Indonesia/Thai as you will be predominantly covering the Bahasa Melayu/Bahasa Indonesia/Thai speaking market; review and translation will be required

Preferred Qualifications

Previous experience working in a Trust & Safety environment or risk management would be advantageous;
Quantitative skills, datadriven mindset, SQL or Excel skills a plus;
You're passionate about the safety of user community.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

LI-Onsite