Floor Captain/supervisor - Singapore - THE WINERY SINGAPORE PTE. LTD.

Wei Jie

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Wei Jie

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Description

Introduction


This position requires a proactive customer-focused individual with an exceptional eye for detail and the ability to communicate and build relationships at all levels.

The person needs to be a forward thinker with a methodical


approach, exceptional planning, and excellent organisational and communication skills with the ability to challenge in order to further develop the service offer.


Role Responsibility

  • Assisting Manager with outlet coordination, preparation and overseeing of the daily operations
  • Provision of good customer service (attending to guests' orders, service of food & beverages)
  • Assisting in managing retail sales, merchandising and inventory
  • Engagement in consultative selling
  • To have a full working knowledge of the building including all services
  • To work as part of the business support centre and multiskill in all positions
  • Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm
  • Check with guests to ensure satisfaction with each food course and beverages

Job Requirement:


  • Serviceoriented, dynamic and willing to learn
  • At least 2 years of experience in the F&B industry
  • Ability to multi task
  • Excellent communicator
  • Flexibility that is focused to delivering exceptional customer service
  • Good command in both spoken and written English
  • Excellent guest service skill

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