Floor Captain/supervisor - Singapore - THE WINERY SINGAPORE PTE. LTD.
Description
Introduction
This position requires a proactive customer-focused individual with an exceptional eye for detail and the ability to communicate and build relationships at all levels.
approach, exceptional planning, and excellent organisational and communication skills with the ability to challenge in order to further develop the service offer.
Role Responsibility
- Assisting Manager with outlet coordination, preparation and overseeing of the daily operations
- Provision of good customer service (attending to guests' orders, service of food & beverages)
- Assisting in managing retail sales, merchandising and inventory
- Engagement in consultative selling
- To have a full working knowledge of the building including all services
- To work as part of the business support centre and multiskill in all positions
- Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm
- Check with guests to ensure satisfaction with each food course and beverages
Job Requirement:
- Serviceoriented, dynamic and willing to learn
- At least 2 years of experience in the F&B industry
- Ability to multi task
- Excellent communicator
- Flexibility that is focused to delivering exceptional customer service
- Good command in both spoken and written English
- Excellent guest service skill
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