Performance Analyst - Singapur, Singapore - foodpanda

Description

This role should be filled by a highly driven, passionate and knowledgeable Operations Performance Analyst. Reporting to the Head of Operations and based in Singapore, this is a really exciting and challenging role

Responsibilities:

• Identify and solve problems by analysing and deriving insights from large and complex sets of data
• Conduct test and experiments to validate hypotheses and to measure effectiveness of proposed improvements
• Build reports and dashboards to track performance KPIs, improve warehouse performance and compliance, while taking customer experience to the next level
• Work with both internal and external partners to optimize overall operation through process development
• Responsible for the analysis of business problems to identify the root causes and recommend corrective actions
• Conduct root-cause analysis to spot existing problems in our warehouse operations and present it in a visual way
• Identify the most impactful ways to use data and analytics to drive insights, make decision making and improve our warehouse performance
• Responsible for providing optimal business solutions to achieve operational and financial goals
• Ensuring all stakeholders within the team and business have access to relevant reporting in clear dashboards using a variety of tools
• Presenting analytical findings to senior stakeholders
• Be the point of contact between operations and BI to organise and streamline requests
• Applying your expertise to design and implement new metrics across the business
• Perform deep-dive analysis on our picker performance to solve critical business problems and improve our processes

• Bachelor's Degree in Science/Technology/Engineering/Mathematics or any other relevant field of studies
• Minimum 1-3 years of working experience in operations, logistics or related industry
• Experience in data mining/analysis/reporting and enjoys working with large and complex sets of data
• Proactive and could lead projects independently
• Willing to question the status quo when needed
• Structured and target-oriented when working on projects and analysis
• Team player and could fit into the company culture
• Possess a strong problem-solving skills
• Experienced with Microsoft Excel and SQL
• Knowledge of Google data studio, Google Colab and Tableau is a plus
• Applicants with minimal work experience but outstanding academic or co-curricular record are welcome to apply

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.