- Monitor and analyze fault alarms from the Network Management System to identify and respond to network failures
- Perform first-level diagnostics and execute corrective actions to minimize service disruption
- Escalate unresolved faults to the Maintenance Agency (MA) and follow up on incident resolution
- Provide regular fault status updates to users until closure
- Record and document all faults, resolutions, and response actions accurately
- Conduct daily system health checks to ensure subsystems are operational
- Perform preventive maintenance and apply MA-recommended servicing tasks
- Support network reconfiguration and configuration of new services that do not require hardware changes
- Update or restore firmware and software on network equipment and terminals
- Respond to user calls regarding faults, consultations, and service-related inquiries
- Support software content management, remote wiping, and firmware updates for user terminals
- Assist in confirming equipment failures, log retrieval, and submission of missing/lost equipment reports
- Ensure repaired user equipment is patched, updated, and returned in a secure and functional state
- Collect and analyze network performance statistics regularly
- Track subsystem performance and Maintenance Agency turnaround times
- Prepare monthly updates and ad-hoc reports on system status and fault trends
- Monitor for unauthorized network access and investigate potential security breaches
- Desensitize and reload terminal software when required
- Assist in tracking and reporting lost user terminals and coordinating service terminations
- Coordinate site access with building owners for maintenance or fault resolution
- Provide Level 1 software/application support and basic troubleshooting
- Escalate complex application issues to vendors for Level 2 support
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Systems Executive, Secured Network - Singapore - NCS Hong Kong and Singapore
Description
Overview
As a Network Operations Centre (NOC) Engineer, you will play a critical role in ensuring the operational integrity, reliability, and performance of mission-critical network and IT systems. Based at the user's site and working in a 24/7 rotating shift environment, you will be responsible for monitoring, troubleshooting, and maintaining a range of network subsystems and user equipment. You will also collaborate closely with maintenance agencies, users, and other stakeholders to ensure issues are swiftly resolved and operations run smoothly.
What will you do
Fault Monitoring & Incident Response
System & Network Maintenance
End-User & Equipment Support
Network Performance & Reporting
Security & Access Management
Application & Vendor Support
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