Service Delivery Manager Mission-Critical Environment - Singapore

Only for registered members Singapore

1 month ago

Default job background
Full time

Job summary

This role maximizes customer satisfaction and IDEMIAs business value by ensuring solutions run in accordance with customers' contracts and by ensuring scalable maintenance of the solutions.
  • Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotes
  • Monitors customer service KPIs and maintenance budget, and drives associated action plans

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