Technical Service Lead - Singapore - StarHub

    StarHub
    StarHub Singapore

    4 hours ago

    $85,000 - $130,000 (SGD) per year * Telecommunications
    Description
    Job Description

    This role is for a StarHub Subsidiary. The Engineer will be based at client's location to coordinate, manage the scope as stated below:

    The Technical Service Lead coordinates and leads the overall technical delivery of the scope of services. Drives the quality of the delivered services on a day-to-day basis. First point of escalation (before Service Delivery Manager) for critical issues / high severity technical support.
    • Dedicated onsite Lead reporting to Service Delivery Manager
    • Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met
    • Monitor all team members' performance and provide necessary advice and guidance
    • Organise regular meeting and trainings to share with team members new techniques and methods to fulfil the SOP's and SLA requirements
    • Perform regular check of the operations to discover areas of weaknesses and fortify them
    • Work alongside with the Service Delivery Manager, Service Desk Lead and customer resolver group on the service quality and improvement plan
    • Submit reports on a regular basis to the Service Delivery Manager and customer management
    • Provide solution to any complex IT issues escalated by the team members
    • Suggest appropriate technologies to customer to be adopted to meet present and future demands of the business
    • Perform regular appraisal of team member's performance and devise strategies to help with improvement
    • Analyse and provide new ideas for service improvement
    • Manage staff movement and keep track of daily attendance and activities
    • Perform other task that may be assigned by the Service Delivery Manager to fulfil customer satisfaction
    • Implement and execute the SOP ensure customer satisfaction
    • Lead and oversee daily IT Asset Management operations, ensuring accurate tracking, ownership, and documentation of all IT assets
    • Ensure proper implementation of asset lifecycle processes including asset receipt, tagging, deployment, movement, recovery, and disposal
    • Conduct regular asset checks, reconciliation checks, and discrepancy investigations
    • Drive improvements in asset management processes, controls, and documentation to strengthen governance and operational efficiency

    Requirements
    • Bachelor Degree in Information Technology/Information System/Computer Science.
    • Business IT or other relevant disciplines.
    • ITIL 3 or 4 Foundation Certified.
    • More than 5 years IT outsourcing experience with proven track records preferred
    • Possess a full and broad understanding of services including EUC, System and Network technologies.
    • Technical knowledge in IT technology (EUC, System, Network, Backup/Restore).
    • Strong Technical knowledge in Windows OS, Power Shell Script, etc.
    • IT Services Management experience.
    • Strong customer service focus. Self-motivated and pro-active in resolving issues and identifying new opportunities on the account.
    • Effective interpersonal skills, both written and presentation.
    • Strong analytical and problem solving skills, combines with the ability to provide quick resolution to problems.
    * This salary range is an estimation made by beBee
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