Operations Manager - Singapore - TIONG BAHRU TIAN BO SHUI KUEH PTE. LTD.
Description
Job description:
Supporting the Management in implementing business plans for outlets/kiosk, an Operations Manager is involved in P&L, staff control and handling people issues.
In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back office support, the Operations Manager also recruits, trains and motivates staff.
Roles And Responsibilities- Administer purchasing and receiving procedures
- Conduct food and beverage hygiene audit
- Conduct orientation and training
- Conduct staff performance assessment process (e.g. KPI)
- Conduct weekly/monthly operations meeting
- Contribute to innovation process within own scope of work in the business unit
- Facilitate compliance with legislative and regulatory requirements
- Foster service innovation
- Identify and establish internal and external stakeholder relationships
- Implement loss/risk prevention
- Lead team to implement change
- Lead with service vision
- Manage and implement business continuity plans
- Manage site/outlet and equipment maintenance
- Managing the customer experience
- Monitor income and expenses
- Provide information for management decision making
- Provide quality control for service
- Manage multiple outlet budgeting / P&L, weekly & monthly reports
- Responsible for general operations of all outlets/kiosk
- Manage operational manpower & Staff Schedule
- Plan, Implement and enforce all operations SOP
- Complete Adhoc projects
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