Client Relationship Manager - Singapore - GIORGIO ARMANI SINGAPORE PTE. LTD.

Description

• Responsible for endtoend CRM activities including customer acquisition, retention, customer segmentation, database marketing and VIC program initiatives.
• To assist in the development and implementation of CRM strategies and initiatives for all brands under Giorgio Armani Group.

• Training and grooming retail sales staff to improve on their service level and clienteling actions.
• Planning and executing new initiatives in client engagement to build loyalty.
• Managing client experiences, gifting and personalized services.
• Working closely with the store managers to achieve brand targets.
• Take the lead in VIP events and to work with Retail Manager to ensure objectives are met.
• Engages with VIPs and clients during events and instore in boutiques as and when required.
• Generating leads, identifying local influencers, and reaching out to prospective clients.
• Provide critical support to the Retail boutique teams in attending to difficult client situations, with the goal to either neutralize or convert the brand detractor into potential brand advocates.

• To assist in analyzing performance and effectiveness of all CRM programs on regular basis.
• To assist in developing and executing customer contact plan throughout the customer life cycle.
• To assist in maintaining the customer database with regular data cleansing program to improve data quality.
• To generate CRM related reports and analysis for internal teams and for stores.

• Proposes, defines then implements an annual CRM strategy for the region.
• Works with Trade Marketing to propose, define and then implement both longterm strategy and adhoc tactical promotion mechanics.
• Performs periodical tracking, monitoring and reporting on execution vs. plan.
• Leads innovation by keeping uptodate, circulating, proposing and implementing industry best practices/ methodologies for client centric transformation as part of the overall customer experience strategy.
• Academic / Professional Qualifications _
• Bachelor's degree in Marketing, Business or related disciplines.
• Work Experience _

• Strong business sense and customer focus.
• Selfmotivated, mature and a team player.
• Attention to details and able to work under pressure.
• Be wellorganized, conscientious, meticulous with initiative.