Brand Representative - Singapore - TDCX (SG) PTE. LTD

Description

• Provide excellent customer experience via all relevant communication channels.
• Identify and analyse customers' issues and provide strategic solutions to resolve their needs.
• Accurately process all required data/ information using appropriate systems and tools while adhering to the company's group data security policy and escalating emergencies to the team leader while providing solutions for improvements.
• Identify trends in customer satisfaction levels and provide appropriate improvement implementation plans.
• Collaborate with existing customer service team to provide strong after-sales services.
• Adhere to company policies and procedures closely to always uphold professionalism.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Two (2) years of work experience in the retail sales/ customer service in luxury / high-end goods domain or experience in contact centre / e-com related activities is required for this position.
• Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Excellent verbal and written communication skills in English and the language of the supporting market.
• Comfortable working with computers and multiple systems; Salesforce, SAP and CRM are a plus.
• Flexibility with working in shifts, and working on weekend and public holidays if required.