Novotel Singapore on Stevens - OXLEY GEM PTE. LTD.

Description

Job Responsibilites

• The F&B Coordinator performs his/ her duties within the framework defined by hotel norms and by internal regulations as supervised by the Director of F&B
• Ensure smooth running operation of the Division's administrative functions.
• Co-operate with all departments for smooth running operation.

Administration

• Assists the Head of Department in organizing the filing system of the Division.
• Ensures that the stock of stationery items is accounted for and well maintained.
• Organises the recording system for all in-coming and out going correspondences.
• Handles all data-entry and collation required
• Assists in the dispatch and collection of correspondences in the hotel.
• Takes minutes of meetings of daily F&B meetings
• Ensures the cleanliness of the office.
• Handles all incoming telephone calls and take messages and follow up.
• Prepares & check all incoming communication message such as facsimile and email messages.
• Assists in the packing of materials when required, eg. Hotel brochures, sales kits etc.
• Issuing on a monthly basis for a further details and status of residential meeting groups to sales persons, so that if confirmed correct information to be re-entered, if cancelled such space can be released.
• Updates production reports monthly, quarterly and yearly.
• Ensures that all complaints are reviewed and investigated by Director of F&B and follow-up action is initiated accordingly.
• Closely co-ordinate and submit all require correspondents.

Technicial Reponsibilities

• Be familiar with the operation and application of the hotel's computer/data processing system and make sure guest's database and talent's records are updated.
• To keep all activities as a record such as Incentive Program, marketing and sales blitz.

Commercial Responsibilies

• Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, Banqueting, Engineering, Culinary and Marketing etc.)
• Sets, in conjunction with the Head of Department, currents rates as charged by the hotel.
• Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).
• Promotes the hotel as often as possible through entertaining, site inspections, presentation etc., of the hotel.
• Be updated with hotel promotions, information related.

Coordinator Responsibilities

• To pay visits to potential accounts in view of entering contracts with them, especially commercial accounts.
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
• Receives in the hotel any important guests whom he has approached.
• To issue and confirm proposals in writing as a record.