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- Review arrival/departure guest lists
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with guests
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation, booking of tickets, etc)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Taking and checking reservations
- Replying emails regarding reservations
- 1 year experience needed.
- Require to be customer service oritented indviduals.
- Able to work shifts and weekends.
- At least N Level certificate
Senior Guest Experience Specialist - Singapore - HARBOUR VILLE PTE. LTD.
HARBOUR VILLE PTE. LTD.
Singapore
2 months ago
Description
Roles & ResponsibilitiesJob Description
Job Requirement
Training Development
Water
Travel Arrangements
Housekeeping
Interpersonal Skills
Inventory
Composition
VIP
Property
Counseling
Administrative Support
Facility Maintenance
Customer Service
Safety Training
Hospitality
Customer Service Experience