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Customer Service - Singapore - Evonik

Evonik

Verified Company

Singapore

1 month ago

Posted by:

Wei Jie

beBee Recruiter

Description

What we offer

Explore a world of opportunities with us.

Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable.

At Evonik, you have the chance to explore, thrive, and grow alongside 33,000 colleagues.

Among attractive career paths and high-quality development programs, we not only offer performance-based remuneration and occupational health benefits but also hybrid and flexible working environments with #SmartWork.

Bring your fresh perspective, develop your strengths, break out your mold, and find a career that fits your dreams with us.

Click on the link below to learn what our employees have to say about Evonik:

RESPONSIBILITIES- Responsible for complete order to cash (OTC) process- Process customer orders using SAP system Hana/S4- Provide sales support to designated countries where necessary- Coordinate the preparation of full set of shipping documentation to customers- Attend to customer complaints, if any- Handle customer requests for samples and coordinating sample dispatch from plant/warehouse- Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant- Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters- To organize and control project activities involving Customer Service organization down to implementation of project objectives.

- The Projects may be initiated within the Customer Service organization within APAC or Globally, Projects can also be driven by Global or Regional Business Line(s) initiatives- Discuss and establish project milestones, conduct risk assessment with Customer Service Manager/Team Leads through evaluation potential problems, processes and technical hitches- Involve in communicating risks and opportunities including current state of the project to Management- Includes coordinating meetings, resources, equipment and information- Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored- Oversee the project progress and track against established milestones- Project resources may include team members from other regional Customer Service teams or cross-functional colleagues in the Division- Close liaison needed, working with regional/global team members, to drive project deliverables; adding the APAC view to the project- Establish Standard Operating Procedures, process flows upon completion of the Project(s)- Includes training of processes and tools (new/existing) to Customer Service colleagues/users- Create a continuous improvement environment to identify process gaps, drive and implement changes to bring about overall order efficiency and productivity gains- Set-up KPIs for the team, where applicable, and implement a review and monitoring system

REQUIREMENTS:

At least 810 years in an MNC and Customer Service environment
Sound knowledge in logistics, shipping including OrdertoCash processes of at least 58 years
Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous
Good team player and change agent, able to work independently and takes initiative to resolve issues
Meticulous, organized, able to multitask and possesses a positive attitude
High problemsolving skills required especially around SCM, OrdertoCash (OTC) process analysis/design
Able to work with mínimal supervision on meeting milestones and deliverables
Time management skills with the ability to meet deadlines
Good communication and interpersonal skills. Fluency in spoken and written English and Chinese is required
Exposure in process mapping, working in a Supply Chain/Customer Service environment is an advantage
Experienced in using SAP system and MS Office, Visio is an advantage

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