- Act as primary contact for B2B/enterprise customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal.
- Ensure customer satisfaction, retention, and success.
- Manage escalations, internally and externally, with a focus on customer empathy.
- Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.).
- Work with partners to accurately forecast growth and to identify and monitor progress towards shared goals.
- Drive adoption of Alpaca features (new and existing) among our Live Partners
- Identify and disseminate best practices and pitfalls
- Represent the partner internally to ensure Alpaca across multiple groups (marketing, product, operations, etc.)
- Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles.
- Provide internal communication and reporting on overall account status, health, and risk.
- Develop a success strategy for ensuring customer success
- Identify areas and consider solutions for improvement/optimization within Alpaca
- Ad-hoc duties and responsibilities as assigned
- Deliver QBRs and executive reports that align customer goals to platform outcomes.
- Serve as a trusted advisor to customers' leadership teams, aligning Alpaca capabilities to their go-to-market strategy.
- Own the full customer lifecycle post-signature: onboarding, activation, expansion, and renewal.
- Collaborate cross-functionally with Product, Sales, and our Broker Dealer to leverage process understanding to champion partner needs and influence roadmap priorities.
- 4-6 years of experience in a customer success role, managing customer relationships
- Comfortable working APAC hours (SGT/ACT/IST) in a remote setup
- Understanding of and experience with key technology concepts, such as SaaS and APIs
- FinTech experience, especially with broker-dealer business
- Exposure to, or employment with, large and small companies
- A dedicated interest in Alpaca's mission, to enable financial services access to everyone on the planet
- Ability to work remotely and independently, and to self-manage time and obligations
- Flexibility to jump in where/when needed to help drive Alpaca's growth
- Desire to learn
- Ability to manage customer relationships across various-sized companies
- Team player that thrives on ownership, transparency, and being relentlessly partner-first. We move fast, support each other, and aim to grow together.
- Startup mindset for a fast-paced, high-growth environment
- Experience working with international B2B clients
- Competitive Salary & Stock Options
- Health Benefits
- New Hire Home-Office Setup: One-time USD $500
- Monthly Stipend: USD $150 per month via a Brex Card
-
+We are hiring a Customer Success Manager in EMEA to join us on this mission. As a Customer Success Manager (APAC) at Hypernative, you'll own the post-sale relationship with some of the most innovative Web3 organizations in the region. · +Own customer onboarding and success for a ...
Singapore1 month ago
-
This is a part-time hybrid role for a customer success manager in singapore.Strong skills in customer satisfaction and customer service Proficient in relationship building and customer retention strategiesAnalytical skills to identify areas of improvement and implement solutionsE ...
Singapore2 weeks ago
-
Cohesity is seeking a Customer Success Manager to lead regional teams while ensuring customer success and driving growth/adoption of its AI-powered data security technology. · ...
Singapore1 week ago
-
We are seeking a dynamic and detail-oriented Account Specialist (Customer Success Manager) to join our team. This role is operationally focused and involves troubleshooting, client enablement, and acting as a liaison between clients and internal teams including sales and operatio ...
Singapore2 weeks ago
-
+ + The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. + +Forge relationships with new customers, including management and executive stakeholders, and ...
Singapore, Singapore1 month ago
-
This is a part-time hybrid role for a Customer Success Manager based in Singapore. The Customer Success Manager will be responsible for ensuring customer satisfaction and maintaining relationships with clients. · Strong expertise in Customer Service · Proficiency in Relationship ...
Singapore2 weeks ago
-
We aim to empower every workplace to become AI-driven—making cognitive maintenance and operational excellence accessible to all. Our mission is to ensure that our clients don't just use our AI tools but also integrate them seamlessly into their daily workflows to reduce downtime, ...
Singapore1 month ago
-
Elsevier is a global information analytics company, · We serve the research academic · and clinical communities through · the application of technology · and analytics to content.In this way we empower those communities · to contribute to social progress, · to enhance human well ...
Singapore1 week ago
-
We are looking for a passionate and enthusiastic Customer Success Manager with experience managing customers in the SaaS industry. · The Impact You Will HaveYou will join our global Revenue team and champion the value of Elliptic and help uncover and develop new commercial opport ...
Singapore2 weeks ago
-
We're looking for a passionate, curious and experienced professional to join our Customer Success Manager Team in Singapore.As a Customer Success Manager you will act as trusted advisor and proactively help our clients to manage and run successful Bug Bounty & Vulnerability Discl ...
Singapore1 month ago
-
We are seeking a detail-oriented and proactive Customer Success/Key Account/Operations Manager to support our payments business across institutional and merchant onboarding, key account success management, and operational optimization. · Growth opportunities and exposure to cross ...
Singapore1 month ago
-
We are looking for a Client Success Manager to lead the implementation and ongoing success of our products for our clients. · ...
Singapore1 month ago
-
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...
Singapore $84,000 - $150,000 (SGD) per year4 days ago
-
The Customer Success Manager serves as a named resource and partner for our Salesforce Signature customers. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contr ...
Singapore1 month ago
-
We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, · We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. · ...
Singapore1 month ago
-
Responsible for building effective relationships with customers and maximizing the customer lifetime value within the assigned portfolio. · ...
Singapore, Singapore1 month ago
-
· We're evolving beyond our compliance foundations to enable the next generation of digital financial services between regulated institutions with unprecedented efficiency. · , · ,, · ,You'll help shape the Customer Success strategy while also owning and driving the growth of ac ...
Singapore1 month ago
-
Cohesity is the leader in AI-powered data security. This leadership role is focused on leading a team of regional Customer Success Managers while ensuring our customers' success and driving growth/adoption of our technology. · Leading a team of Customer Success Manager across the ...
Singapore Full time1 week ago
-
We are looking for our 3rd Customer Success Manager to join our fully remote team.This role is commercial-facing where you'll own a portfolio of customers end-to-end, · from onboarding and adoption through expansion and retention. · You'll help customers turn data into decisions ...
Singapore1 month ago
-
We believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development. · The Customer Success Managers are strategic partners who provide value to our customer ...
Singapore1 month ago
-
+We are looking for a Customer Success Manager to support our customers and stakeholders fully leverage our technology, while also acting as a key execution resource across customer support, internal projects, and tooling. · ++Sounds great – what will I do? · Own a book of custom ...
Singapore Full time1 month ago
Customer Success Manager - Singapore - Alpaca
Description
Who We Are:Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Our recent Series D funding round brought our total investment to over $320 million, fueling our ambitious vision.
Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 9 million brokerage accounts.
Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it.
Alpaca is proudly backed by top-tier global investors, including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Unbound, SBI Group, Derayah Financial, Elefund, and Y Combinator.
Our Team Members:
We're a dynamic team of 230+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond
We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply.
Your Role:
As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. This role supports Alpaca's B2B offerings, helping customers launch US securities and crypto trading apps worldwide.
Your Role:
As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from launch through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the Director, Success, this role supports Alpaca's B2B offerings—you will help customers launch trading apps and open financial services to everyone on the planet.
Things You Get To Do:
Recruitment Privacy Policy
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Manager, Customer Success
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore, Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Client Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore, Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Manager, Customer Success
Full time Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Only for registered members Singapore
-
Customer Success Manager
Full time Only for registered members Singapore