Management Support Officer - Singapore - Institute of Technical Education

Institute of Technical Education

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

What the role is
The Management Support Officer (MSO) is responsible for providing administrative/clerical support to his/her Department, including customer service.

What you will be working on
Depending on the duties assigned, the MSO would be responsible for the following processes:

Perform daily operations at counter and/or call centre, including administrative processes such as collecting payments.
Provide good customer service to external and internal customers at counter and/or call centre and meeting the service standards.
Operate effectively computerised systems like Customer Relationship Management (CRM) System, Queue Management System (QMS), iStudent and Unified Point of Sales (UPOS) payment terminals like NETS and credit card.
Schedule and organise meetings/interviews, including preparing and despatching meeting agenda and folders, and arrangement of the meeting rooms when assigned.
Carry out new, ad hoc and covering duties as assigned.

What we are looking for

Familiar with common internet browsers (e.g. Chrome, Edge) and Microsoft Office (especially Word and Excel).
Fluent in English
IT Savvy
Good written and/or verbal communication skills
Good team player
Good to have:
Understand, familiar or fluent in another local language (e.g. Mandarin, Malay, Tamil)
Prior experience in customer service or similar environment